If you're unable to locate your confirmation email after placing an order, please check your junk/spam folder. In the event that you've received no order updates within 24 hours business days after purchasing, contact our customer support for a manual update.
Customers with an account can view their order(s) status any time via the account portal. Customers that placed an order as a guest can access their order(s) via either text or email by providing their details during checkout. Alternatively customers can contact support via live support or email for an update.
Domestic orders are processed and shipped within 1 business day. Next day and International orders placed before 4PM EST will be processed and shipped the same business day. Delivery will vary based on the shipping service selected at the time of checkout. Domestic orders totaling $200 or more will require signature confirmation for delivry.
In the event that an order is lost, missing or has been stolen in transit please reach out to our customer service team. Our team is more than willing to assist you with filing a claim with the courier, and, or provide a replacement order.
To begin the consignment signup please
visit oursignup form, and enter the required details, only
providing accurate details. Failure to comply will result in a declined
submission you'll receive a confirmation email. Please allow up to 7 business
days post application to be enrolled.
Once your application
is approved, you'll receive an email titled "Consignment Approval",
providing you with instruction on how to access the dashboard. Please check
your Junk/Spam folder if the enrollment time exceeds 7 business days.
Submit an email to email@example.com from the email address associated with your consignment account, providing the SKU number associated with the item(s) you'd like to withdraw. A consignment associate will contact you within 72 hours of email submission, providing a pickup window for you to retrieval.
In the event that an order is canceled or cannot be fulfilled, an explanation will be sent to your email on file, stating the reason. If you disagree with the decision, feel free to reach out to customer service.
If you are not 100% satisfied with your purchase, you can return the product for a full credit or exchange. If you'd like to process a return, please submit a request via our returns dashboard. Returns and exchanges are accepted up to 7 days after the order has been delivered.
In the event that you wish to cancel an order before it has shipped no fee will be applied to the cancellation. If an order request is placed after an order has shipped, a cancellation fee, equal to the cost of the return label will be deducted from the refund.
Returned items, including the original box must be unworn, and in original condition. DO NOT use the original box to ship the item back, please double box the item. Failure to do so will result in a 30% fee deducted from your refund.
Unique photos are provided for all our preowned shoes, accurately depicting the condition of the shoes upon listing. In addition, we grade all our preowned shoes based on a thorough analysis conducted by our team.
Unique photos are provided for all our preowned clothing, accurately depicting the condition of the item upon listing. In addition, we grade all our preowned clothing based on a thorough analysis conducted by our team.
Unique photos, and a condition analysis is provided for each preowned listing. Upon purchase you're bound by our return policy. We will not refund due to buyer's remorse or damages that occur after the item has been delivered.
If an item is out-of-stock in your size on the product page please utilize the "Notify When Available" feature. Once you've opted in for updates, you'll receive an update once the item is available again via text or email. Additionally we accept unavailable item requests via request form. Feel free to submit a request here. An agent will contact you within 48 hours to proceed with your request.