FAQ

FAQ

Consignment

How do I signup to consign with MidSole?

To begin the consignment signup process please visit our seller's portal, and enter the required details, only providing accurate details. 


Upon submission you'll receive a verification email. After successful verification you will be granted access to your personalized dashboard.


Please check your Junk/Spam folder if the verification email doesn't appear within 10 minutes.  

Why am I unable to access the portal?

If you're a new consignor and unable to access the portal from your recently created account, please submit a password request; Follow the instructions and reset your password.


If the problem persists after a password reset contact consignment@midsolenyc.com for further assistance with the issue.


Accounts with multiple infractions including, but not limited to, multiple attempts to consign counterfeit product(s) and illegitimate requests may have their consignment privileges revoked.


We reserve the right to terminate consignment contracts without prior written notice.

How much will I get paid?

Initially, consignors are paid an amount equal to 75% of the listed price of their sold item(s). Increased sales volume will allow consignors to be promoted to higher Consignment tiers resulting in lower fees.


Which items and brands can I consign?

We only accept brand new sneakers from the following brands for consignment:


- Adidas

- Air Jordan 

- Nike

How can I submit items?

Items can be submitted via the Consignor's Dashboard.


Products > Search Item > Submit Info


Submitted items are subject to further approval upon drop-off.



Can I submit multiple sizes at one time?

Currently, you're unable to list multiple sizes at one time; however, you're able to list multiple quantities of a single variant (size) within one entry.

How can I view submitted items, pending drop-off?

After items have been submitted for consignment, pre-drop-off, they'll be available within your Consignor's Dashboard Inventory to view, with a "Pending" status. The status will remain until the item has been dropped off, and accepted within our system by Consignment personnel.

My item submission was rejected prior to dropping off, why?

We may decline items not suitable for us in an attempt to streamline our practices. 


Submissions are reviewed periodically by our team to provide a zero-latency drop-off process. 


As this occurs manually, if possible, please allow up to 12 hours post-submission for the review to be conducted before dropping off.

Where do I drop off items for consignment?

Once you've successfully submitted your items via our Consignor's Dashboard, drop-offs are permitted at any time during normal store hours at our Flagship location (145 Halsey St); no appointment is required at this moment.


A government-issued ID is required for item drop-off.

How long does it take to process my recently dropped off items?

Please allow up to 48 hours for recently dropped-off items to be vetted and integrated into our sales channels.

48 hours has passed and my items are still "Pending".

In the rare instance that your recently consigned item(s) hasn't assumed "Active" status forty-eight hours or more after dropping off, without any notice, please reach out to consignment@midsolenyc.com for assistance.

My item submission was rejected post-drop-off.

In the unlikely event that an item is rejected post-drop-off, a rejection fee, in the sum of $10 per item will be billed to you, due upon item retrieval.  


Items may be declined for a series of reasons, including, but not limited to, counterfeit items, inaccurately described products, and missing product elements (lace bags, box lids, insoles, etc.) 


Multiple infractions may result in contract termination without prior notice!

How do I know that my items have been listed?

Once the items(s) have been vetted and successfully processed, you'll receive an email from us stating that "Your item has been accepted at MidSole!". Attached to the email will be the product name, photo, and listed price. 


A unique email will be provided for each item processed. 


I'm located outside of New York Metro Area, how can I consign?

Currently, consignment entries are limited to in-store drop-off. We'll allow shipped-in consignment entries in the near future.

How do I track my consigned items?

After successful item submission, your now consigned items will be reflected via your personalized Consignor Dashboard. In addition to being able to track your items, you'll have access to sales history, price update requests, track payouts, and much more!

How are prices determined?

MidSole Market is a free, open market meaning consignors are allowed to list items at their desired prices within our pricing guidelines. Those guidelines are determined and vary based on sales history, volume, and proprietary market data & analytics we've assessed for each item.

My listed price varies from the price displayed on the website.

We operate an open-market platform, allowing consignors to list and revise prices with limited discretion. The lowest available price in a given size is prioritized to display first, with a few exceptions including, but not limited to, conditional items.


Additionally, the lowest price displayed online, including other platforms we utilize, may differ from the agreed listing price due to surcharges, promotions, and other factors.

Can I request a price change?

Consignors are able to request daily price changes.

Price change requests are subject to review and may be declined.

Please allow up to 24 hours for requests to be processed and reflected in our system.

My consigned item has sold, how do I get paid?

Funds from recently sold items will be issued on a 7-Day recurring basis; payments will be issued seven days after a sale has been posted. 

Checks will be issued to the email on file. 

How do I cash out my payout?

Once a payout has been issued to you, you'll receive an email titled "MIDSOLE has sent a payment" from support@checkbook.io.

Access that email, then proceed to "View deposit options". 


Next, you'll be prompted to provide a phone number to setup 2-factor authentication.

Once 2-factor is setup, you now have the option to request an ACH transfer, or print a physical check.


If you select ACH transfer, you'll have to authenticate your bank details via Plaid.

If you have multiple accounts linked to the same Bank ID, please select the one you want the funds deposited in.*


Upon completion you'll be redirected to the "Payment Status Page". You'll now have access to a detailed view of your transfer and the ability to track progress.

Funds should arrive within 1-5 Business days.


Checks will be automatically voided after 90 days of issuance. 

Can I change my payout information?

Yes you can, via the "Payment Status" page. Which can be accessed after you've requested an ACH transfer.

I haven’t received my ACH deposit after five business days. What should I do?

Please reach out to Checkbook.io support directly.


Phone: (650) 761-0008

Email: support@checkbook.io


How do I withdraw my item(s)?

Submit a withdrawal request via email to consignment@midsolenyc.com from the email address associated with your consignment account, utilizing the format below:


Title: Withdrawal Request

Name:

Email:

Style ID + Quantity: 


A Consignment Support representative will reach out to you within 48 hours of the emailing, providing a pickup window for you to retrieve the items.


A fee of $10, per item, withdrawn, in addition to a government-issued ID will be required upon retrieval. 

How can I report an issue with the dashboard?

To report an issue with the platform select "Report a bug" in the bottom-left section of the Consignor's Portal. Provide a concise title indicating the issue you're facing and a detailed summary, explaining how the issue(s) occurred.

Ordering

I recently placed an order online, why haven't I received a confirmation email?

If you're unable to locate your confirmation email after placing an order, please check your junk/spam folder. In the event that you've received no order updates within 48 hours of purchasing, please contact our customer support for an order status update.

How do I check the status of my order?

Customers with an account can view their order(s) status at any time via the account portal. Customers that choose to place orders using guest checkout can track their order(s) via email or text updates by providing their details during checkout.


Alternatively, customers can contact email support @ orders@midsolenyc.com for an update.

Is In-Store pickup available?

Yes, In-Store pickup is available for all items at our retail locations. When checking out, select the "Pick Up" Delivery method.


Order pickups are typically available within 1-hour of placing an order.


Customers MUST be able to provide government-issued identification upon retrieval.



Are Buy Now, Pay Later or Layaway payment options available?

We currently offer an array of BNPL (Buy Now, Pay Later) or Layaway payment options including Affirm, Afterpay and Zip Pay at no additional cost!

Authenticity Guaranteed

Are the items available for purchase 100% authentic?

Yes! All items we come across undergo a multi-layer vetting process by our expert team of authenticators prior to being listed, ensuring that everything we sell is 100% authentic!


Our team is comprised of expert sneaker and streetwear analysts, bloggers, influencers, and most importantly, connoisseurs, with years of experience authenticating products, individually spanning over a decade.


We do not sell or endorse fakes.

Shipping

Do you ship to all US States & US territories?

Yes, we ship to all 50 States & US territories including APO/AFO. 


WE DO NOT SHIP TO PO BOX ADDRESSES.

Do you ship outside of the US?

No, currently International shipping is not being offered at the moment.


We're working on resuming International Shipping in the near future.

How much do you charge for shipping?

FREE shipping is always offered! Quicker shipping options including 2-Day & Next Day Express are available, starting at $25.

I recently placed an order, when will my order arrive?

All domestic orders placed by 6 PM EST Mon - Fri will be shipped out the same day!  


Express orders placed prior to 4 PM EST will be processed and shipped out the same day.


Delivery will vary based on the shipping service selected at the time of checkout.

My package hasn't arrived, or has went missing.

In the event that an order is lost in transit, missing, or has been stolen, please reach out to our Orders Support Team at orders@midsolenyc.com. Our team is more than willing to assist you with filing a claim with the delivery courier.


Domestic orders totaling $400 or more will require a signature confirmation upon delivery. Please consult with the delivery courier ahead of time to avoid any delays.

Exchanges, Returns & Refunds

Why was my recently placed order canceled?

In the event that an order is canceled or cannot be fulfilled, a cancelation email explanation will be sent to you, stating the reason for the order cancelation. If you disagree with the decision, please reach out to customer service via email at orders@midsolenyc.com for further assistance.

Can I return, exchange or cancel a recently placed order?

If you are not 100% satisfied with your purchase, you're able to return your order for a full refund or exchange minus any applicable shipping fees. 


In the event you'd like to process a return or exchange, please submit a request via our returns dashboard. Returns and exchange requests are accepted up to 7 days post-delivery.


Learn more about our returns process here


Cancelations will be adhered to up until the moment the order is dispatched. If the order has already been dispatched please create a return request here within 7 days of delivery. Failure to create a request within the provided time frame will result in NO-cancelation, refund, or exchange.

Can I exchange an item I ordered for another that costs more?

Exchanges are permitted for items of equal or lesser value. In the event that an item of lesser value is selected as the exchange item, the cost difference will be issued back to the original payment method on file.

Can I exchange or return an online order In-store?

Currently, In-store, online order exchanges are not permitted. 


You're however, able to return an online order In-store for a refund, provided that seven (7) days haven't elapsed since item delivery and that the item(s) remained in brand new condition. 


Proof of purchase and government-issued identification MUST be available in order to process a return. 


If the criteria for proper return have been met a refund will be issued to the original purchasing method; otherwise, the item will be returned to you with no refund being issued. 


For more information, please visit our Refund & Returns Policy. 

Can I return or exchange an item(s) purchased during a SALE?

On-SALE items are exempt from the provisions of our return policy.


On-SALE item purchases are FINAL unless stated otherwise by us.

Additional Info

I'd like to purchase an item that is currently out of stock, is that possible?

If an item you're seeking is out-of-stock in your size on the product page, please utilize the "Notify When Available" feature. Once you've opted in for updates, you'll receive an update once the item is available again in your desired size via email.