Our Flagship store is located at 145 Halsey St Newark, NJ 07102.
FAQ
General
Are the items for sale 100% authentic?
Yes! All of our items for sale are 100% authentic, verified in house by our team of expert authenticators. We do not sell or endorse fakes.
Ordering
I recently placed an order online, why haven't I received a confirmation email?
If you're unable to locate your confirmation email after placing an order, please check your junk/spam folder. In the event that you've received no order updates within 24 hours business days after purchasing, contact our customer support for a manual update.
How do I check the status of my order?
Customers with an account can view their order(s) status any time via the account portal. Customers that placed an order as a guest can access their order(s) via either text or email by providing their details during checkout. Alternatively customers can contact support via live support or email for an update.
Shipping
Do you ship outside of New Jersey?
Yes, we ship to all 50 States & US territories.
Do you ship outside of the US?
Currently International shipping is not offered.
How much do you charge for shipping?
Domestic orders are always free via Standard Shipping. 2-Day & Next Day shipping options are also available, starting at $25.
My tracking information was provided today, when should I expect my order?
Domestic orders are processed and shipped within 1 business day. Next day and International orders placed before 4PM EST will be processed and shipped the same business day. Delivery will vary based on the shipping service selected at the time of checkout. Domestic orders totaling $200 or more will require signature confirmation for delivry.
My package hasn't arrived, or has went missing.
In the event that an order is lost, missing or has been stolen in transit please reach out to our customer service team. Our team is more than willing to assist you with filing a claim with the courier, and, or provide a replacement order.
Consignment
How do I signup to consign with MidSole?
To begin the consignment signup please
visit our signup form, and enter the required details, only
providing accurate details. Failure to comply will result in a declined
application.
Upon successful submission you'll receive a confirmation email. Please allow up to 7 business days post application to be enrolled.
Once your application
is approved, you'll receive an email titled "Consignment Approval",
providing you with instruction on how to access the dashboard. Please check
your Junk/Spam folder if the enrollment time exceeds 7 business days.
What brands/products can I can consign.
Currently we only accept these items for consignment, in brand new condition:
Adidas x Yeezy
Air Jordan
Nike
Can I consign preowned items?
No, we only accept brand new items, free of significant factory flaws and/or signs of wear.
Where do I drop off items for consignment?
Consignment drops offs are currently allowed at anytime during store hours at our Flagship location (145 Halsey St), no appointment required.
I'm located outside of New Jersey, how can I consign?
Currently consignment entries are limited to instore drop off. We'll allow shipped-in consignment entries in the near future.
How do I track my consigned items?
Upon consignment approval, you're granted access to our consignor's portal where you're able to track your items, view sales history and payouts.
How are the quoted prices determined?
We determine and set prices based on sales history, volume and other market analytics. Consignors are paid an amount equal to 85% of the agreed selling price of any item sold.
An additional fee equal to $10 will be added to all consignment items priced under $300 for items added after 12/31/21.
My consignment item's price was reduced, why?
Items not sold within a 30 period will be subject to a 5% monthly reduction until item is sold, up to 15%, unless withdrawn.
My consigned item has sold, how do I get paid?
Funds from recently sold items are issued 7 days after the sale has posted. The payment will issued via Zelle to the information on file provided at signup.
How do I withdraw my item(s)?
Submit an email to consignment@midsolenyc.com from the email address associated with your consignment account, providing the SKU number associated with the item(s) you'd like to withdraw. A consignment associate will contact you within 72 hours of email submission, providing a pickup window for you to retrieval.
Cancellation/Refund
Why was my recently placed order canceled?
In the event that an order is canceled or cannot be fulfilled, an explanation will be sent to your email on file, stating the reason. If you disagree with the decision, feel free to reach out to customer service.
Can I return, or cancel an order I placed?
If you are not 100% satisfied with your purchase, you can return the product for a full credit or exchange. If you'd like to process a return, please submit a request via our returns dashboard. Returns and exchanges are accepted up to 7 days after the order has been delivered.
In the event that you wish to cancel an order before it has shipped no fee will be applied to the cancellation. If an order request is placed after an order has shipped, a cancellation fee, equal to the cost of the return label will be deducted from the refund.
Returned items, including the original box must be unworn, and in original condition. DO NOT use the original box to ship the item back, please double box the item. Failure to do so will result in a 30% fee deducted from your refund.
Pre Owned
What condition are these preowned shoes?
Unique photos are provided for all our preowned shoes, accurately depicting the condition of the shoes upon listing. In addition, we grade all our preowned shoes based on a thorough analysis conducted by our team.
Based on condition out of 10:
(9.5+) Excellent
(8.5+) Very Good
(7.5+) Good
(6.5+) Fair
(Below 6.5) Significant Signs of Use
What condition is this article of clothing?
Unique photos are provided for all our preowned clothing, accurately depicting the condition of the item upon listing. In addition, we grade all our preowned clothing based on a thorough analysis conducted by our team.
Based on condition out of 10:
(9.5+) No Sign of Use
(8.5+) Gently Worn
(7.5+) Worn
(6.5+) Used
(Below 6.5) Significant Signs of Use
Can I return a preowned item?
Unique photos, and a condition analysis is provided for each preowned listing. Upon purchase you're bound by our return policy. We will not refund due to buyer's remorse or damages that occur after the item has been delivered.
Misc.
I'd like to purchase an item that is not available on your website, or is currently out of stock, is that possible?
If an item is out-of-stock in your size on the product page please utilize the "Notify When Available" feature. Once you've opted in for updates, you'll receive an update once the item is available again via text or email. Additionally we accept unavailable item requests via request form. Feel free to submit a request here. An agent will contact you within 48 hours to proceed with your request.